Salesforce.com and Cisco Partner to Provide Cloud-Based Customer Services
Salesforce.com and Cisco announced a partnership today that brings together Salesforce.com’s online customer service software with Cisco’s strengths in IP Telephony. The service, called “Customer Interaction Cloud,” is designed to provide a complete, cloud-based customer service offering for small to medium sized businesses. Sponsor The offering integrates Salesforce.com Service Cloud 2 to Cisco’s Unified Contact Center, providing an extension for Salesforce.com offerings. The partnership further demonstrates Salesforce.com efforts to partner with third parties instead of developing their own technology. The service has some real benefits as agents can take calls from directly within the Salesforce.com application
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